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Collins English for Work: Hotel and Hospitality English (Audio vailable online) : Communicate confidently with guests
Collins English for Work ¤Ó Seymour, Mike ¤Ó Collins
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160page/165*227*37
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9780007431984/0007431988
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Collins English for Work(ÃÑ1°Ç)
Collins English for Work: Hotel and Hospitality English (Audio vailable online) : Communicate confidently with guests     24,000¿ø (20%¡é)
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  • 1 Welcoming guests 2 Welcoming a guest with no reservation 3 'Difficult' guests 4 Looking after guests(1) 5 Looking after guests(2) 6 Reservation inquiries 7 Reservation changes 8 Phone calls to reception 9 Communication problems 10 Guest problems 11 At breakfast 12 At the bar 13 Complaints from guests at the bar 14 In the restaurant (1) 15 In the restaurant (2) 16 In the restaurant (3) 17 Housekeeping 18 Housekeeping problems 19 Room service 20 Guest services 21 In the business centre 22 Recommendations for places to eat 23 Checking out 24 Problems checking out Resource bank Answer key / Audio script Key phrases Key Words Grammar reference Model emails How do I say...? On the Phone
  • Seymour, Mike [Àú]
  • Àüü 0°³ÀÇ ±¸¸ÅÈıⰡ ÀÖ½À´Ï´Ù.

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