Collins English for Work: Hotel and Hospitality English (Audio vailable online) : Communicate confidently with guests
Collins English for Work
¤Ó Seymour, Mike
¤Ó
Collins
Á¦ÈÞ¸ô ÁÖ¹® ½Ã °í°´º¸»ó, ÀϺΠÀ̺¥Æ® Âü¿© ¹× ÁõÁ¤Ç° ÁõÁ¤, ÇÏ·ç/´çÀÏ ¹è¼Û¿¡¼ Á¦¿ÜµÇ¹Ç·Î Âü°í ¹Ù¶ø´Ï´Ù.
1 Welcoming guests
2 Welcoming a guest with no reservation
3 'Difficult' guests
4 Looking after guests(1)
5 Looking after guests(2)
6 Reservation inquiries
7 Reservation changes
8 Phone calls to reception
9 Communication problems
10 Guest problems
11 At breakfast
12 At the bar
13 Complaints from guests at the bar
14 In the restaurant (1)
15 In the restaurant (2)
16 In the restaurant (3)
17 Housekeeping
18 Housekeeping problems
19 Room service
20 Guest services
21 In the business centre
22 Recommendations for places to eat
23 Checking out
24 Problems checking out
Resource bank
Answer key / Audio script
Key phrases
Key Words
Grammar reference
Model emails
How do I say...?
On the Phone
Seymour, Mike [Àú]
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