Preface
Chapter1
The Supervisor as Manager
The Superviosr's Role
Obligations and Responsibilities of a Supervisor/Executive Chef
Functions of Management
Managerial Skills
Tips for New Supervisors
Chapter2
The Supervisor as Leader
Characteristics of Leaders
The Nature and Foundations of Leadership
Choosing a Leadership Style
Developing Your Own Style
Ethics
The Supervisor as Mentor
Chapter3
Planning, Organizing, and Goal Setting
The Nature of Planning
Types of Plans and Planning
Planning for Change
Planning Your Own Time
Organizing for Success
Chapter4
Communicating Effectively
The Importance of Good Communication
Why Communication Is So Important
Obstacles to Good Communication
Listening
Directing People at Work
Business Writing
Meetings
Chapter5
Equal Opportunity Laws and Diversity
Equal Opportunity in the Workplace
Equal Employment Opportunity Laws
EEo Laws and the Hiring Process
Equal Opportu...nity in the Workplace:What Leaders Need to Know
Diversity
Why Does Cultural Diversity Matter?
How to Increase Personal Alwareness
How to Recognize and Practice Cross-Cultural Interaction
Leading Cultural Diversity in the Workplace
Establishing a Diversity and Inclusion Program
Managing Diversity Issues Positively
Chapter6
Recruitment, Selection, and Orientation
The Labor Market
Determining Labor Needs
Recruiting
Selecting the Right Person
Negligent Hiring
Orientation
Chapter7
Performance Effectiveness
Performance Improvement
Performance Standards
What a Good Performance Standard System Can Do
Setting Up a Performance Standard System
Implementing a Performance Standard System
Essentials of Performance Evaluation
MAking the Evaluation
The Appraisal Interview
Follow-Up
Legal Aspects of performance Evaluation
Chapter8
Motivation
Employee Expectations and Needs
Motivation
Theories of Motivation
Applying Theory to Reality:Limiting Factors
Building a Positive Work Climate
Focus:The Individual
Motivational Methods
Focus:The Job-Providing an Attractive Job Environment
Focus:The Leader
Chapter9
Supervising Teams, Team Building, and Coaching
What Is a Team?
Working Together
Building Teams
Installing Total Quality Management
Empowering Employees
Overcoming Team Challenges
Coaching
Chapter10
Employee Traning and Development
Importance of Training
Who Will Do the Training?
How Employees Learn Best
Developing a job-Training Program
Retraining
Overcoming Obstacles to Learning
Turnover and Retention
Chapter 11
Conflict Management, Resolution, and Prevention
What Is conflict?
Conflict Management
Conflict Resolution
Workplace Violence
Conflict Prevention
Chapter12
Discipline
Essentials of Discipline
Approaches to Discipline
Administering Discipline
Termination
Employee Assitance Programs
Employee Safety
Harassment
The Superivisor's Key Role
Chapter 13
Decision Making and Control
Decision Making
How to MAke Good Decisions
Problem Solving
Building Decision-Making Skills
Controlling
Chapter 14
Delgating
What Delegation Means
Essentials of Delegation
Benefits of Delegation
Why people Resist Delegation
Why Some Employees Won't Accept Responsibility
How to Delegate Successfully
GlossaryIndex