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Project Management, 10/e : A Systems Approach to Planning, Scheduling, and Controlling 
Harold Kerzner ㅣ Wiley
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 2009년 04월 07일
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 0page/193*236*0
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 9780470278703/0470278706
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  • 상세정보
  • Preface
    Overview.
    Introduction
    Understanding Project Management
    Defining Project Success
    The Project Manager-Line Manager Interface
    Defining the Project Managers Role
    Defining the Functional Managers Role
    Defining the Functional Employees Role
    Defining the Executives Role
    Working with Executives
    The Project Manager as the Planning Agent
    Project Champions
    The Downside of Project Management
    Project-Driven versus Non-Project-Driven Organizations
    Marketing in the Project-Driven Organization
    Classification of Projects
    Location of the Project ...
    Differing Views of Project Management
    Concurrent Engineering: A Project Management Approach
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    Case Study
    Williams Machine Tool Company
    Project Management Growth: Concepts and Definitions.
    Introduction
    General Systems Management
    Project Management: 1945-1960
    Project Management: 1960-1985
    Project Management: 1985-2009
    Resistance to Change
    Systems, Programs, and Projects: A Definition
    Product versus Project Management: A Definition
    Maturity and Excellence: A Definition
    Informal Project Management: A Definition
    The Many Faces of Success
    The Many Faces of Failure
    The Stage-Gate Process
    Project Life Cycles
    Gate Review Meetings (Project Closure)
    Project Management Methodologies: A Definition
    Organizational Change Management and Corporate Cultures
    Project Management Intellectual Property
    Systems Thinking
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    Organizational Structures.
    Introduction
    Organizational Work Flow
    Traditional (Classical) Organization
    Developing Work Integration Positions
    Line-Staff Organization (Project Coordinator)
    Pure Product (Projectized) Organization
    Matrix Organizational Form
    Modification of Matrix Structures
    The Strong, Weak, Balanced Matrix
    Center for Project Management Expertise
    Matrix Layering
    Selecting the Organizational Form
    Structuring the Small Company
    Strategic Business Unit (SBU) Project Management
    Transitional Management
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    Case Study
    Jones and Shephard Accountants, Inc
    Organizing And Staffing The Project Office and Team.
    Introduction
    The Staffing Environment
    Selecting the Project Manager: An Executive Decision
    Skill Requirements for Project and Program Managers
    Special Cases in Project Manager Selection
    Selecting the Wrong Project Manager
    Next Generation Project Managers
    Duties and Job Descriptions
    The Organizational Staffing Process
    The Project Office
    The Functional Team
    The Project Organizational Chart
    Special Problems
    Selecting the Project Management Implementation Team
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    Management Functions.
    Introduction
    Controlling
    Directing
    Project Authority
    Interpersonal Influences
    Barriers to Project Team Development
    Suggestions for Handling the Newly Formed Team
    Team Building as an Ongoing Process
    Dysfunctions of a Team
    Leadership in a Project Environment
    Life-Cycle Leadership
    Organizational Impact
    Employee-Manager Problems
    Management Pitfalls
    Communications
    Project Review Meetings
    Project Management Bottlenecks
    Communication Traps
    Proverbs and Laws
    Human Behavior Education
    Management Policies and Procedures
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    Case Studies
    The Trophy Project
    Leadership Effectiveness (A)
    Leadership Effectiveness (B)
    Motivational Questionnaire
    Management Of Your Time and Stress.
    Introduction
    Understanding Time Management
    Time Robbers
    Time Management Forms
    Effective Time Management
    Stress and Burnout
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    Case Study
    The Reluctant Workers
    Conflicts.
    Introduction
    Objectives
    The Conflict Environment
    Conflict Resolution
    Understanding Superior, Subordinate, and Functional Conflicts
    The Management of Conflicts
    Conflict Resolution Modes
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    Case Studies
    Facilities Scheduling at Mayer Manufacturing
    Telestar International
    Handling Conflict in Project Management
    Special Topics.
    Introduction
    Performance Measurement
    Financial Compensation and Rewards
    Critical issues with rewarding project teams
    Effective Project Management in the Small Business Organization
    Mega Projects
    Morality, Ethics, and the Corporate Culture
    Professional Responsibilities
    Internal Partnerships
    External Partnerships
    Training and Education
    Integrated Product/Project Teams
    Virtual Project Teams
    Breakthrough Projects
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    The Variables For Success.
    Introduction
    Predicting Project Success
    Project Management Effectiveness
    Expectations
    Lessons Learned
    Understanding Best Practices
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    Working With Executives.
    Introduction
    The Project Sponsor
    Handling Disagreements with the Sponsor
    The Collective Belief
    The Exit Champion
    The In-House Representatives
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    Case Study
    Corwin Corporation
    Planning.
    Introduction
    Validating the Assumptions
    General Planning
    Life-Cycle Phases
    Proposal Preparation
    Kickoff Meetings
    Understanding Participants Roles
    Project Planning
    The Statement of Work
    Project Specifications
    Milestone Schedules
    Work Breakdown Structure
    WBS Decomposition Problems
    Role of the Executive in Project Selection
    Role of the Executive in Planning
    The Planning Cycle
    Work Planning Authorization
    Why Do Plans Fail?
    Stopping Projects
    Handling Project Phaseouts and Transfers
    Detailed Schedules and Charts
    Master Production Scheduling
    Project Plan
    Total Project Planning
    The Project Charter
    Management Control
    The Project Manager-Line Manager Interface
    Fast-Tracking
    Configuration Management
    Enter price project Management Methodologies
    Project Audits
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    Network Scheduling Techniques.
    Introduction
    Network Fundamentals
    Graphical Evaluation and Review Technique (GERT)
    Dependencies
    Slack Time
    Network Replanning
    Estimating Activity Time
    Estimating Total Project Time
    Total PERT/CPM Planning
    Crash Times
    PERT/CPM Problem Areas
    Alternative PERT/CPM Models
    Precedence Networks
    Lag
    Scheduling Problems
    The Myths of Schedule Compression
    Understanding Project Management Software
    Software Features Offered
    Software Classification
    Implementation Problems
    Critical Chain
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    Case Study
    Crosby Manufacturing Corporation
    Project Graphics.
    Introduction
    Customer Reporting
    Bar (Gantt) Chart
    Other Conventional Presentation Techniques
    Logic Diagrams/Networks
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    Pricing and Estimating.
    Introduction
    Global Pricing Strategies
    Types of Estimates
    Pricing Process
    Organizational Input Requirements
    Labor Distributions
    Overhead Rates
    Materials/Support Costs
    Pricing Out the Work
    Smoothing Out Department Man-Hours
    The Pricing Review Procedure
    Systems Pricing
    Developing the Supporting/Backup Costs
    The Low-Bidder Dilemma
    Special Problems
    Estimating Pitfalls
    Estimating High-Risk Projects
    Project Risks
    The Disaster of Applying the 10 Percent Solution to Project Estimates
    Life-Cycle Costing (LCC)
    Logistics Support
    Economic Project Selection Criteria: Capital Budgeting
    Payback Period
    The Time Value of Money
    Net Present Value (NPV)
    Internal Rate of Return (IRR)
    Comparing IRR, NPV, and Payback
    Risk Analysis
    Capital Rationing
    Project Financing
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    Cost Control.
    Introduction
    Understanding Control
    The Operating Cycle
    Cost Account Codes
    Budgets
    The Earned Value Measurement System (EVMS)
    Variance and Earned Value
    The Cost Baseline
    Justifying the Costs
    The Cost Overrun Dilemma
    Recording Material Costs Using Earned Value Measurement
    The Material Accounting Criterion
    Material Variances: Price and Usage
    Summary Variances
    Status Reporting
    Cost Control Problems
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    Case Studies
    The Bathtub Period
    Franklin Electronics
    Trouble in Paradise
    Trade-Off Analysis In A Project Environment.
    Introduction
    Methodology for Trade-off Analysis
    Contracts: Their Influence on Projects
    Industry Trade-off Preferences
    Conclusion
    Studying Tips for the PMI“ Project Management Certification Exam
    Risk Management.
    Introduction
    Definition of Risk
    Tolerance for Risk
    Definition of Risk Management
    Certainty, Risk, and Uncertainty
    Risk Management Process
    Plan Risk Management
    Risk Identification
    Risk Analysis
    Qualitative Risk Analysis
    Quantitative Risk Analysis
    Probability Distributions and The Monte Carlo Process
    Plan Risk Response
    Monitoring and Control Risks
    Some Implementation Considerations
    The Use of Lessons Learned
    Dependencies between Risks
    The Impact of Risk Handling Measures
    Risk and Concurrent Engineering
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    Case Studies
    Teloxy Engineering (A)
    Teloxy Engineering (B)
    Learning Curves.
    Introduction
    General Theory
    The Learning Curve Concept
    Graphic Representation
    Key Words Associated with Learning Curves
    The Cumulative Average Curve
    Sources of Experience
    Developing Slope Measures
    Unit Costs and Use of Midpoints
    Selection of Learning Curves
    Follow-on Orders
    Manufacturing Breaks
    Learning Curve Limitations
    Prices and Experience
    Competitive Weapon
    Studying Tips for the PMI“ Project Management Certification Exam
    Problems
    Contract Management.
    Introduction
    Procurement
    Plan Procurement
    Conducting the Procurements
    Conduct Procurements Request Seller Responses
    Conduct Procurements Select Sellers
    Types of Contracts
    Incentive Contracts
    Contract Type versus Risk
    Contract Administration Cycle
    Contract Closure
    Using a Checklist
    Proposal-Contractual Interaction
    Summary
    Studying Tips for the PMI“ Project Management Certification Exam
    Quality Management.
    Introduction
    Definition of Quality
    The Quality Movement
    Comparison of the Quality Pioneers
    The Taguchi Approach
    The Malcolm Baldrige National Quality Award
    ISO 9000
    Quality Management Concepts
    The Cost of Quality
    The Seven Quality Control Tools
    Process Capability (CP)
    Acceptance Sampling
    Implementing six sigma
    Lean six sigma and DMAIC
    Quality Leadership
    Responsibility for Quality
    Quality Circles
    Just-in-Time Manufacturing (JIT)
    Total Quality Management (TQM)
    Studying Tips for the PMI“ Project Management Certification Exam
    Modern Developments Project Management.
    Introduction
    The Project Management Maturity Model (PMMM)
    Developing Effective Procedural Documentation
    Project Management Methodologies
    Continuous Improvement
    Capacity Planning
    Competency Models
    Managing Multiple Projects
    End-of-Phase Review Meetings
    The Business Of Scope Changes.
    Introduction
    Need for Business Knowledge
    Timing of Scope Changes
    Business Need for a Scope Change
    Rationale for Not Approving a Scope Change
    The Project Office.
    Introduction
    Present-Day Project Office
    Implementation Risks
    Types of Project Offices
    Networking Project Management Offices
    Project Management Information Systems
    Dissemination of Information
    Mentoring
    Development of Standards and Templates
    Project Management Benchmarking
    Business Case Development
    Customized Training (Related to Project Management)
    Managing Stakeholders
    Continuous Improvement
    Capacity Planning
    Risks of Using a Project Office
    Managing Crisis Projects.
    Introduction
    Understanding Crisis Management
    Ford Verus Firetone
    The Air Frnce Concorde Crash
    Intel and the Pentium Chip
    The Russian Submarine, Kursk
    The Tylenol Poisonings
    Nestls Marketting of Infant Formula
    The Space Shuttle Challenger Disaster
    The Space Shuttle Columbia Disaster
    Victims Verus Villains
    Life-Cycle Phases
    Project Management Implications
    The Rise, Fall, And Resurrection Of Iridium: A Project Management Perspective.
    Introduction
    Naming the Project "Iridium"
    Obtaining Executive Support
    Launching the Venture
    The Iridium System
    The Terrestial and Space-Based Network
    Project Initiation: Developing the Business Case
    The "Hiden" Business Case
    Risk Management
    The Collective Belief
    The Exit Champion
    Iridiums Infancy Years
    Debt Financing
    The M-Star Project
    A New CEO
    Satellite Launches
    An Initial Public Offering (IPO)
    Signing up Customers
    Iridiums Rapid Ascent
    Iridiums Rapid Descent
    The Iridium "Flu"
    Searching for a White Knight
    The Definition of Failure (October, 1999)
    The Satellite Deorbiting Plan
    Iridium Is Rescued for $25 Million
    Epilogue
    Shareholder Lawsuits
    The Bankruptcy Court Ruling
    Autopsy
    Financial Impact of the Bankruptcy
    What Really Went Wrong?
    Lessons Learned
    Conclusion
    Solutions to the Project Management Conflict Exercise
    Solution to Leadership Exercise
    Dorale Products Case Studies
    Solution to the Dorale Products Case Studies Answers
    Crosslisting of PMBOK“ to the Ninth Edition
    Author Index
    Subject Index
    Table of Contents provided by Publisher. All Rights Reserved.
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