1. Introduction2. The Process View of the Organization3. Understanding the Supply Process: Evaluating Process Capacity4. Estimating and Reducing Labor Costs5. Batching and Other Flow Interruptions: Setup Times and the Economic Order Quantity Model6. The Link between Operations and Finance7. Quality and Statistical Process Control8. Lean Operations and the Toyota Production System9. Variability and Its Impact on Process Performance: Waiting Time Problems10. The Impact of Variability on Process Performance: Throughput Losses11. Scheduling to Prioritize Demand12. Project Management13. Forecasting14. Betting on Uncertain Demand: The Newsvendor Model15. Assemble-to-Order, Make-to-Order, and Quick Response with Reactive Capacity16. Service Levels and Lead Times in Supply Chains: The Order-up-to Inventory Model17. Risk-Pooling Strategies to Reduce and Hedge Uncertainty18. Revenue Management with Capacity Controls19. Supply Chain Coordination
APPENDICES1. Statistics Tutorial2. Tables3. Evaluat...ion of the Expected Inventory and Loss Functions4. Equations and Approximations
Christian Terwiesch [Àú]
Professor Terwiesch is the Andrew M. Heller Professor at the Wharton School of the University of Pennsylvania. He also is a professor in Wharton¡¯s Operations and Information Management Department as well as a Senior Fellow at the Leonard Davis Institute for Health Economics. His research on operations management, research and development, and innovation management appears in many of the leading academic journals, including Management Science, Operations Research, Marketing Science, and Organization Science. He has received numerous teaching awards for his courses in Wharton¡¯s MBA and executive education programs. Professor Terwiesch has researched with and consulted for various organizations, including a project on concurrent engineering for BMW, supply chain management for Intel and Medtronic, and product customization for Dell. Most of his current work relates to health care and innovation management. In the health care arena, some of Professor Terwiesch¡¯s recent projects include the analysis of capacity allocation for cardiac surgery procedures at the University of California£¿San Francisco and at Penn Medicine, the impact of emergency room crowding on hospital capacity and revenues (also at Penn Medicine), and the usage of intensive care beds in the Children¡¯s Hospital of Philadelphia. In the innovation area, recent projects include the management of the clinical development portfolio at Merck, the development of open innovation systems, and the design of patient-centered care processes in the Veterans Administration hospital system.
Professor Terwiesch¡¯s latest book, Innovation Tournaments, outlines a novel, process-based approach to innovation management. The book was featured by BusinessWeek, the Financial Times, and the Sloan Management Review.